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Get to know about us as an organisation, what we do and what we stand for.
From life to group insurance, we have everything to cover you, your loved ones and everything else in between.
For getting in touch to find our more about us or our products across the region, we’re always here to help.
At MCIS Life, we are committed to providing quality service and we, welcome your feedback.This will help us to further enhance and improve our service standards for you. We are ready to assist you with your insurance needs and we invite you to call, write or email us.
Complaints Officer
Customer Experience & Marketing Division
Contact Information
If you are not satisfied with the decision of the Company, you may submit your complaint to Bank Negara Malaysia (BNM) or to the Ombudsman for Financial Services (OFS).
Life Insurance Claims
(Formerly known as Financial Mediation Bureau)
An independent body set up to settle disputes between customers and financial services providers.
Where a complaint involves a Life insurance policy/Family Takaful contract, the claim should not exceed RM250,000.00.
A complaint resolution arm of BNM
For any complaint directed to Bank Negara Malaysia, the claim should not exceed RM500,000.00 except if the complaint refers to the quality of service and/or unfair handling of a claim.